Effective Date: 09/02/2024
At Ndamakit.com, we strive to ensure that you are completely satisfied with your purchases. We understand that sometimes, items may not meet your expectations, and returns may be necessary. Below is our Refund and Returns Policy, designed to make the process as smooth and hassle-free as possible.
Return Eligibility
- Items must be returned within 30 days of the delivery date.
- Items must be in their original condition, unused, and with all original tags and packaging intact.
- Custom-made or personalized items are not eligible for returns unless they are defective.
How to Initiate a Return
- Contact Us: To start the return process, please email us at support@ndamakit.com with your order number and the reason for the return. We will provide you with a return authorization and detailed instructions.
- Prepare the Package: Pack the item securely, preferably in the original package. Include any paperwork, accessories, and tags that were included with the product.
- Ship the Item: Send the item to the address provided in our return instructions. We recommend using a trackable shipping method as we cannot be responsible for lost returns.
Refund Process
Once we receive your returned item, it will be inspected by our team. If the return is approved, we will initiate a refund to your original method of payment. Please allow 5-7 business days for the refund to be processed. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Exchanges
If you need to exchange an item for the same item in a different size or color, please mention this when you contact us about the return. Exchanges are subject to item availability.
Defective or Incorrect Items
If you received a defective item or an item that is not what you ordered, please contact us immediately at support@ndamakit.com. We will work with you to replace the item as quickly as possible at no additional cost to you.
Gift Returns
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
Contact Us
We’re here to help with any questions you may have about our refund and returns policy. Please don’t hesitate to contact us at support@ndamakit.com.
Note: Ndamakit.com reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page. If you disagree with the changes to our policy, you may return products you have purchased under the previous policy.